The Integrated Workstream Model
One coordinator, backed by every specialist your implementation needs. Your Implementation Consultant orchestrates all expert teams, the PMO tracks milestones and manages risks across every workstream, and specialized teams run in parallel — no single local resource stretched across every discipline.
This is an expert-led model. Global teams bring deep expertise and best practices; parallel workstreams accelerate delivery; and you engage directly with experts in focused, workstream-specific meetings with clear agendas — for faster, more accurate decisions.
How the two organizations work together
Our governance model runs on two connected levels. The Steering Committee sets direction, monitors, and signs off; the project team delivers the nine-phase journey. Defined interaction points connect the two — instructions down, confirmations and escalations up — so risks are identified early, and the green light into go-live is a formal decision, not an assumption.
The green light into go-live comes from the Steering Committee after the go-live check — the project then exits into hypercare, described in the Go-Live & BAU tab.
Three tiers. A fixed cadence. Nothing hidden.
Mercans assigns a dedicated, senior implementation project manager to your engagement — no pooled resources for enterprise migrations. Around that PM runs a fixed three-tier rhythm, from weekly working-level technical meetings to a monthly executive steering committee with Mercans and your leadership.
Weekly technical meetings with your local teams keep delivery moving; your dedicated PM leads the engagement day to day; and a monthly executive steering committee brings Mercans and your leadership together to review progress and remove blockers.
Your project is led by a named senior implementation project manager — never pooled resources shared across enterprise migrations.
Shared project management dashboards give both teams the same live view. You will always know the exact status of your project.
Issues are escalated the moment they appear — up the governance tiers, not hidden in a status report.
We would rather tell you twice than surprise you once. Alignment across every stakeholder group is the PM's standing job.
Under Instalaunch, Mercans staffs your side of this structure too — the embedded project leadership described in the Instalaunch tab sits inside your organization and runs your half of the governance model.
The flagship model where Mercans owns both sides of the plan — including yours.
