Zero-disruption cutover. No leap of faith.
Mercans never asks you to switch off your incumbent and hope. We run in their shadow first, take primary processing under their validation, then take sole ownership with a dedicated hypercare team — and only then settle into steady state.
Mercans runs parallel payroll alongside your incumbent. Same inputs, independent calculations. Variance report delivered weekly.
0% RISKMercans takes primary processing. Incumbent stays available for validation. Every payroll output dual-reviewed before release.
VALIDATIONMercans is sole processor. Dedicated hypercare team. Weekly reviews with your country HR. Priority SLA from day one.
LIVEFull BAU with monthly ops reviews and quarterly steering. A named Customer Success Manager owns your account.
PROTECTEDResponsibility transfers gradually — Mercans proves itself in shadow, earns primary processing under validation, then takes sole ownership with hypercare cover. At no point does your payroll depend on an unproven system.
A minimum of three parallel payroll cycles before go-live, proven against your legacy output to the contracted accuracy target — variance explained line by line, not averaged away.
Multi-country programs transition wave by wave — smallest country first to prove the model, then the complex ones. See the wave roadmap in the Implementation Framework tab. Implementation Framework tab.
Not a helpdesk. The implementation SMEs who built your payroll stay with you through hypercare — a minimum of two payroll cycles, and we don't exit until the agreed exit criteria are met.
Service you can measure — against the industry
Mercans commits to contractual service levels on the outcomes that matter — accuracy, timeliness, statutory filing, uptime, and response — with expected performance set above the contractual minimum, and both set against the industry benchmark.
Service levels are contractual from day one of steady state — measured continuously, reported in your monthly operations review, and owned by your named Customer Success Manager. Any service level default triggers a comprehensive root cause analysis and a formal improvement plan — continuous improvement, not just reporting.
Your payroll emergencies are our internal emergencies
Every ticket is impact-assessed and categorized on arrival, and each category carries a committed first-response and resolution target. Urgent issues — payroll blocked, production down — are worked around the clock until resolved.
Every channel. Around the clock.
All urgent support tickets are attended around the clock, through every support channel — with local-language support in business hours and English 24/7, delivered by in-country teams backed by Regional Support Centers.
What your employees will experience
Payroll accuracy is table stakes. Employee trust is the differentiator. Payroll is the most frequent financial interaction an employee has with their company — it must be flawless, and it must feel flawless.
Multi-language payslips, accessible on any device via HR Blizz™, with historical payslips retained for 20+ years.
Leave balances, tax certificates, salary history — one login. No email to HR required.
Payslip ready, statutory certificate issued, benefit change confirmed — pushed, not pulled.
Employees paid in split or multiple currencies see the full FX breakdown on every payslip — no mystery math.
Contractual delivery service levels, with payroll calendars built around local holidays and year-end peaks — no surprises.
SOC 1 & 2 Type II, ISO 27001 and 27701, GDPR-approved Binding Corporate Rules. Zero breaches in 23 years. Employee data is sacred.
Back to where it starts — one team, one owner, one committed date.
